Netox support service

Netox Service Desk

Our Service Desk is a single point of contact for end user’s queries. The key role of the service is to ensure that problems are solved and working capacity is restored as promptly as possible. Our support services also include problem-solving in the printing environment and collaboration with the print supplier.

Netox Service Desk includes:

  • Service hours on weekdays 7 am to 6 pm Eastern European Time (EET)
  • On-call service 6 pm to 7 am EET
  • Service languages: Finnish and English
  • We handle support requests from beginning to end
  • The service includes automation and self-service features
  • We create and maintain a customer-specific solution database
  • The service is accessible through a variety of contact channels, including telephone, email, chat and a self-service portal
  • The customer’s IT can see all tickets as they are being processed
  • Service reporting
Mies kantaa kannettavaa tietokonetta kainalossa

ServiceNow

Netox’s IT service management (ITSM) system is ServiceNow. We have been developing the system together with our strategic partner Sofigate since 2021. Netox has an internal IT team of five who take care of customisation, reporting and other tasks.

What is ServiceNow?

  • ServiceNow is a portal for users to submit tickets, track their processing and find instructions on how to deal with common problems.
  • A wider portal for the IT team to monitor service status and reporting
  • ServiceNow can also be deployed as an internal IT tool (several of our customers take advantage of this feature)
  • In reporting, the only limit is your imagination – we offer a wide range of standard reports or we can customise the reports that best support your business.
Kaksi henkilö työskentelee tietokoneillaan

Netox local support service

Our local support experts can support you at your workplace at agreed times. Our local support service is always customised to each customer’s specific needs.

  • Netox’s local support service is designed to meet the needs of each customer. It is available with flexible service hours. Netox’s contracted customers are assigned their own local support specialists and deputies.
  • The local support service can be provided on a task request basis, on specific days, on a temporary basis, for example for changing situations, or on a full-time basis.
  • Our local support services are available throughout Finland within 4 hours if necessary.
  • Our local support team provides service according to the customer’s needs for all problems across the entire range of IT services, from telecommunications to user guidance for mobile devices.

Ask our experts

Are you concerned about data security? Any questions? A Netox expert will be happy to help.

Esa Viljava.

Esa Viljava

Vice President, Growth

Mikko Pöyry.

Mikko Pöyry

Vice President, IT Services