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Netox support service

Netox Service Desk

Our Service Desk is a single point of contact for end user’s queries. The key role of the service is to ensure that problems are solved and working capacity is restored as promptly as possible. Our support services also include problem-solving in the printing environment and collaboration with the print supplier.

Netox Service Desk includes:

Service hours on weekdays 7 am to 6 pm Eastern European Time (EET)
On-call service 6 pm to 7 am EET
Service languages: Finnish and English
We handle support requests from beginning to end
The service includes automation and self-service features
We create and maintain a customer-specific solution database
The service is accessible through a variety of contact channels, including telephone, email, chat and a self-service portal
The customer’s IT can see all tickets as they are being processed
Service reporting

Mies kantaa kannettavaa tietokonetta kainalossa

ServiceNow

Netox’s IT service management (ITSM) system is ServiceNow. We have been developing the system together with our strategic partner ensuring that it aligns with our company’s specific needs and objectives. The partnership has been instrumental in tailoring the system to provide optimal support for our IT services, reflecting our commitment to leveraging technology to enhance our operational efficiency and service delivery.

What is ServiceNow?

ServiceNow is a portal for users to submit tickets, track their processing and find instructions on how to deal with common problems.
A wider portal for the IT team to monitor service status and reporting
ServiceNow can also be deployed as an internal IT tool (several of our customers take advantage of this feature)
In reporting, the only limit is your imagination – we offer a wide range of standard reports or we can customise the reports that best support your business.

Kaksi henkilö työskentelee tietokoneillaan

Netox local support service

Our local support experts can support you at your workplace at agreed times. Our local support service is always customised to each customer’s specific needs.

Netox local support service includes:

Netox’s local support service is designed to meet the needs of each customer. It is available with flexible service hours. Netox’s contracted customers are assigned their own local support specialists and deputies.
The local support service can be provided on a task request basis, on specific days, on a temporary basis, for example for changing situations, or on a full-time basis.
Our local support services are available throughout Finland within 4 hours if necessary.
Our local support team provides service according to the customer’s needs for all problems across the entire range of IT services, from telecommunications to user guidance for mobile devices.