Netox’s new service platform – the ServiceNow-based TPSM enhanced with AI capabilities – isn’t just a technical upgrade. It’s a concrete step toward faster, smarter, and more proactive service for our customers.
The goal behind this transformation is simple: to deliver higher-quality service with less manual work – without compromising on quality. The new solution is specifically designed for delivering modern, agile, and high-quality IT services to external customers.
What does this mean for you as a customer?
- Less waiting – more resolving
AI-agents and automation dramatically speed up request handling – up to 40% less manual work. Incidents are categorized, prioritized, and escalated automatically – often before you even notice there’s an issue. - Transparent and proactive service experience
Gain a real-time 360° view of your services, SLAs, history, and potential risks. This enables better communication, more accurate service, and full visibility into what’s going on. - Less reactivity, more scale
Multi-customer environments and client-specific processes are now easier to manage from a single platform. The real-time Service Bridge connection ensures that your systems talk to ours seamlessly. - Automation + AI = cost efficiency
AI helps generate solutions, reports, and even predictive recommendations. For our customers, this means faster service – and more competitive pricing. - A step toward a modern digital-first service strategy
AI isn’t just a feature – it’s a core part of our strategy. The upgrade enables continuous development, scalability, and a more modern way to deliver expert services. You’ll notice the difference in smoother processes, better forecasting, and greater transparency.
Powered by partnership: elite collaboration with The Cloud People
To bring our ServiceNow environment to the next level, we teamed up with The Cloud People, a ServiceNow Elite Partner with deep experience in complex implementations. Their expertise ensured that the solution we rolled out is not only technically robust but also tailored to the evolving needs of our customers.
Netox has a clear vision of how AI and automation act as enablers of growth. As a ServiceNow partner, we’re proud to help turn that vision into reality—supporting development and ensuring the technology scales alongside Netox’s growth,” says Johanna Röytiö, Account Manager at The Cloud People.
By combining The Cloud People’s top-tier technical expertise with Netox’s deep customer understanding, we’re building a system that serves our clients today—and evolves with them into the future.
Netox has a clear goal: to become the leading IT service provider in the Nordics. The new platform is a step toward that vision—but above all, it’s a concrete move to ensure better service for our customers, today and tomorrow.
This isn’t just technology. It’s a new level of service.
Interested?
Contact us and let’s talk more!
