The Netox 24/7 service philosophy isn’t merely a promise – it’s a way of working that safeguards our customers’ business every hour of every day, throughout the year. So, what sets our model apart?
Truly unified IT & cybersecurity – 24×7/365
We respond swiftly when needed. But more often than not, we don’t have to – because we’ve already anticipated the threats and built a service model where every component works seamlessly together. Our support is continuous – not just reactive alert-handling, but proactive assistance and identification of development needs.
Our model is based on a one-stop-shop approach. From end-user support to data centre operations and SOC services, everything is available efficiently and seamlessly from a single source. We don’t pass customers from one expert to another. We manage everything behind the scenes so that the service feels effortless and smooth. Our experts are top performers whose insight and professionalism ensure the right support at the right time.
Automation + AI = the engine of efficiency
Netox is a trailblazer in harnessing AI and automation. We’re building a comprehensive AI ecosystem where Microsoft technologies, ServiceNow, and next-generation SOAR solutions complement one another. This creates a system where AI and automation anticipate threats, prioritise alerts, and handle routine tasks – allowing our experts to focus on what truly matters: your critical needs, around the clock.
People make the difference
Netox 24/7 isn’t run by robots – it’s powered by a motivated and purpose-driven team, committed to securing our customers’ operations day and night. Our experts understand your business and actively support it. They don’t just monitor – they anticipate, develop, and train, always with your needs in mind.
Our team consists of versatile professionals who master the full service portfolio and continuously grow through internal career paths and learning. Our operations are distributed across two physical locations – Helsinki and Oulu – enabling flexible and scalable service across Finland. Cybersecurity and IT experts work seamlessly together – not in silos, but as one unified team where knowledge is shared and strengthened.
At Netox, a great working atmosphere isn’t a coincidence – it’s built together through trust, collaboration, and a shared drive to grow. And this is reflected in how we work with our customers. We dare to say: with Netox, things get done – and it’s a pleasure to work together.
Adapted to critical needs
Netox 24/7 suits organisations of all sizes, but especially:
- Companies that understand the value of cybersecurity and IT expertise – and are ready to invest in its development and their people.
- Industrial and continuity-critical operators whose business must not stop.
- Public sector and security-critical customers with specific requirements for data protection and outsourcing.
- International organisations operating across multiple time zones.
The Netox 24/7 concept is at the heart of our strategy. We develop it daily to better meet customer and market needs. Customers no longer seek reactive support – they need a partner who acts, anticipates, and resolves issues before they escalate or impact operations.
What does it cost?
If you’re thinking this kind of model must be expensive – think again. Our prevention-based approach is highly cost-effective. Our solutions are innovative and scalable, and our deep customer understanding ensures we never sell you anything you don’t truly need.
Now more than ever, it’s time to roll up our sleeves and build a strategically sound and secure operating model for your organisation. Shall we get started?
Get in touch – let’s talk!
