ServiceNow

Netox’s ServiceNow platform brings service requets, processes and automation into one place. It ensures that everyday IT don’t get stuck in a queue waiting to be handled, but instead move forward in a controlled and automated way, while visibility improves at te same time.

When a service request comes in, it doesn’t sit waiting for someone to pick it up. Instead, it:

• identifies what the issue is about  

• routes it to the right place  

• prioritizes it among other requests  

• and initiates the necessary actions automatically  

In simple cases, the issue is resolved without any manual work. In more complex situations, the expert receives a clearly structured case ready to be handled.

The ServiceNow service includes 

• Service request and incident management in one unified view  

• Automatic classification and prioritization of tickets  

• Automated workflows and actions  

• Use of AI to speed up handling  

• Real-time visibility into the progress of requests  

• Continuous development and optimization based on organizational needs  

What this means in practice

By removing manual steps, processing becomes significantly faster. Many steps that used to take minutes now happen in seconds: 

• logging and identifying requests  

• initiating analysis  

• triggering the first actions  

As a result, service requests can be handled up to 40% faster. At the same time: 

• the number of errors decreases  

• the workload on experts is reduced  

• and the overall situation remains continuously up to date 

Less waiting, smoother everyday work

When service requests don’t get stuck in queues and tickets move forward automatically, everyday work becomes noticeably smoother. 

There’s no need for you to wait anymore either. Get in touch with us and let’s discuss how your service requests can move forward without delays.

There’s no need for you to wait anymore