Certia transferred its own IT systems under Netox’s responsibility. For Certia, the service provider’s service-mindedness, agile decision-making, and technical expertise were central to the renewal.

Previously, Certia Oy’s Information Security Manager, Petri Hukka, frequently had to follow up on tickets sent to IT support. Now, his job description has changed.

“Too much of my working time was spent on that. We needed a more agile partner who could also enable the development of our IT and security solutions. That requires a partner with the ability to solve problems through expertise,” says Petri Hukka, Information Security Manager at Certia.

Certia transitioned to the new environment at the turn of November and December. The implementation phase, which lasted just over half a year, has earned praise from the customer.

“It was a nearly textbook execution, progressing from start to finish according to plan,” Hukka praises.

Netox’s delivery included:

  • End-user IT services
  • Network services
  • Hardware procurement
  • Management and maintenance of Microsoft services
  • Server operation and capacity services
  • Incident management
  • Security management
  • Expert services
  • Service management for the entire service package

“We were particularly impressed by Netox’s understanding of our operations and technical systems, as well as the project management skills and problem-solving capabilities of their technical experts. The right people were in the right place at the right time, and if a question needed solving, it was addressed and resolved quickly.”

As part of the renewal, Certia is also strengthening its cybersecurity with 24/7 SOC monitoring.

“We see the strength in the single-operator model. Agility and comprehensive system knowledge form a strong foundation for the quality of information and cybersecurity,” says Hukka.

Netox is responsible for quality improvement

Netox’s expert services for implementation are based on a continuous improvement model, offering customers a suitable, secure, evolving environment that supports their systems.

Netox’s services are based on standardized operational models (ISO 20000, ISO 27001, ISO 9001, ISO 14001, and ISO 22301) and a comprehensive service model built upon them.

The service package is based on Netox’s core idea, where support, maintenance, capacity, and cyber services form a seamless whole.

“Especially now during a period of strong growth, our tested processes guarantee delivery quality and customer service, of which Certia is an excellent example,” says Antti Lahokoski, Principal Consultant at Netox.

Continuous development is one of the cornerstones of operational collaboration between Netox and the customer, and Netox takes responsibility for its implementation.

To ensure service quality, Netox holds quarterly development discussions with the customer, aiming to improve service-related communication and ensure the most relevant communication channels are in use from the customer’s perspective.

A key factor in combining growth and service quality at Netox is its organizational culture, where each expert is given the freedom to use their skills in the best possible way for the customer.

This creates agility, which is based on Netox’s practical approach and the ability to recognize value-creating solutions for the customer.

“Our strength lies in each expert’s freedom to make the necessary decisions to solve the customer’s problem. Our work is supported by delivery processes aligned with the highest standards, which Netox has successfully developed together with its customers over the years,” says Lahokoski.